What if I have more questions?
If you have more questions, kindly email them to info@duelapay.com.
What will happen to my lay-by in the event of my retrenchment or passing?
Duela has a first of its kind lay-by transaction insurance [...]
How does my rating level work?
The Duela platform allocates rating from Red (where all shoppers [...]
What other fees will I be charged?
Duela charges a penalty fee for late installments at 3% [...]
What if I want to cancel my Lay-By?
Should you no longer wish to continue with your lay-by [...]
Do you charge interest on lay-by transactions?
No, Duela does not charge interest on lay-by transactions
Where can I pay off my lay-by transactions?
Your lay-by transactions can be paid off on the Duela [...]
Can my Stokvel open a Lay-By account with Duela?
Yes, your stokvel is welcome to sign up for an [...]
Where can I a view all my Lay-By transaction history?
All transaction data may be viewed on your Duela Lay-By [...]
May I ask a friend to help with my transaction?
Yes, you may ask someone else to contribute towards your [...]