One week where integration, testing and go live will be conducted.
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Duela Pay has set up a Lay-by Purchase Fund which is capitalized by a percentage of each purchase that is made through Duela.
Our buying department will be alerted each time a deposit is paid for a product through our gateway then proceed to purchase the product from the merchant.
If a merchant would like to keep products in their own storage while lay-by in underway, they are welcome to do so. Alternatively, Duela can handle the storage of goods through the Storehouse storage and fulfilment network.
When a shopper fails to complete their lay-by instalments, the funds from the instalments already paid are returned to them less, a 3% Duela default fee.
If the goods were stored by Duela, but not settled in full, they will be returned to the merchant who will also return the settlement fee to Duela.
It is the merchant’s responsibility to deliver bought goods to the Duela storage facility. Duela will then deliver the products to the customer once they have settled their lay-by.
Liability is transferred to Duela after settlement, along with media files of the product as well as the brand liability. Duela will keep the product in original packaging but only place a small “Fulfilled by Duela” stamp/sticker on the merchant/product packaging.
As a growing payment solution, we are committed to continuous evolution and welcome input from our users. Should you no longer wish to use Duela Pay as a payment gateway, please express your wish in writing to merchant@duelapay.com. We will respond with a termination agreement, factoring in any ongoing lay-bys undertaken by customers from your store.
Our pricing book can be requested on merchants@duelapay.com.
- Email merchants@duelapay.com
- We’ll arrange a demo showing our integration solution
- Submit a letter of interest
- Begin integration and testing
- Once integration is successful, you will be required to sign a merchant agreement
Should you have a question we have not covered, kindly email us on info@duelapay.com for further assistance.