What if I have more questions?
Should you have a question we have not covered, kindly [...]
I’d like to integrate Duela Pay. Where do I start?
Email merchants@duelapay.com We'll arrange a demo showing our integration solution [...]
What is your pricing?
Our pricing book can be requested on merchants@duelapay.com.
What if I am not fully satisfied with Duela?
As a growing payment solution, we are committed to continuous [...]
Who owns the liability after settlement?
Liability is transferred to Duela after settlement, along with media [...]
How does delivery of goods work?
It is the merchant's responsibility to deliver bought goods to [...]
What happens when a shopper defaults?
When a shopper fails to complete their lay-by instalments, the [...]
Who handles storage during the lay-by stettlement?
If a merchant would like to keep products in their [...]
How is Duela going to purchase the products from the merchant?
Duela Pay has set up a Lay-by Purchase Fund which [...]
How long does it take to integrate?
One week where integration, testing and go live will be [...]